Q: Do you ship chocolates year round?
A: No, chocolates are available for shipment October through May.
Q: Do you ship to a P.O. Box?
A: Yes. When using a P.O. Box, delivery is made by the U.S. Postal Service.
Q: How do I change my address for a catalog?
A: You can change your address by contacting us via e-mail at customerservice@priesters.com or by phone at 1-866-477-4736. Be sure to give your old address as well as the new address.
Q: Do you ship year round?
A: Yes, all items (except chocolate) are available year round.
Q: When are fresh crop pecans available?
A: Usually, around the first week of November.
Q: What are your operating hours?
- A: Order 24 Hours A Day, 7 Days A Week On-line
- call 1-800-277-3226 for assistance via an agent.
- Our Regular hours from January - October 18th, are 8 am - 6pm CST, Monday - Friday.
- Our Holiday hours from October 19-December 31, are 6 am - 6pm CST, 7 days a week.
- For Christmas arrival on orders placed after December 15th ask for our RUSH delivery.
- For Corporate Customer Service please call M-F 8 a.m. to 4:30 p.m. CST 1-866-477-4736.
Q: What are your shipping policies?
A: All prompt orders are shipped 2 business days after the order is received. Deferred shipments are sent to arrive per your request.
Q: What is the product guarantee?
A: Priester’s Pecans proudly guarantees the quality and freshness of our products for up to 30 days from the date of delivery. If you are not completely satisfied, please contact us, and we will make it right. Please note that this guarantee does not apply to discounted “2nds,” kitchen “oops,” or other clearance and special-sale items, which are sold as-is and priced accordingly.
Q: What is our privacy policy?
A: Click here for the Priester's Pecan Company Privacy Policy
Q: Do we offer promo codes or sales?
A: Yes! We have regular weekly specials on items in our Sale Category, but if you sign up to receive our emails, you'll also receive exclusive promo codes for a variety of special offers throughout the year. These offers will have individual disclaimers and exclusions but the general rules are:
- Promotional codes are only applicable to orders placed within a specific time frame, with a specific code entered at checkout.
- Offers do not generally apply to bulk cases or already discounted items
- Some offers may require a minimum purchase to qualify.
- You can only apply one offer code per order when available
- Shipping offers apply to single address orders only but can be used multiple times during their duration.
- Some offers may be single use only.
- Any offers that include a free item will always apply the free item to the buyers address, so may incur a shipping fee to ship separately.
- All emailed offers will come with a disclaimer that applies to them specifically.